If your order meets this requirement, please leave a message and tell me what kind of logistics method do you need? Otherwise we will send the product according to the logistics method selected by the order.
Q:Are the product photos real?
A:Yes,All the photos displayed are 100% real.and photos are all taken by ourself.But maybe there are some color shading because of monitors.
Q:How do I pay for my purchase?
A:we accept the following payment methods: credit card; money booker, T/T;western union.
Q:When the delivery?
A:we will send your orders in 1-7 days(according to you order quantity )after the payment.But in case of any hot products are temporarily out of stock,we will contact you asap to ask an extension or change other items or any of your suggestion.
Q:How much does it cost to ship to my country?
A:Package less than 2kg will be shipped by China Post Airmail.the item you would like to purchase weighs more than 2kg.
You can place the orders separately, making sure each order weighs less than 2kg, to take advantage of free shipping.
You can either choose another express carrier, can ship the package via Fedex/DHL/UPS for you package!
Q:Is there any tracking number for my item?
A:Yes, China Post Registered Air Mail,we ship every order with their tracking number and you can view the!
but,China Post Ordinary Small Packet Plus,it just can be tracked during in China.I mean it has no tracking information when it arrives your country.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.